Frequently Asked Questions
Everything you need to know about renting home appliances with Cuckoo.
How does the Cuckoo Rental plan work?
Our rental plan allows you to enjoy premium home appliances with low monthly payments. Simply choose your product, complete the digital application, and once approved, we will schedule a professional installation at your convenience.
What is included in the Natural Care Service?
All rentals include our signature Natural Care Service, which covers periodic filter replacements, internal steam sterilization, and comprehensive functional checks by our trained technicians at no extra cost.
Are there any hidden installation fees?
Standard installation is free for most areas. If your home requires specialized plumbing or electrical modifications beyond the standard setup, our technician will provide a quote before commencing work.
Can I upgrade my appliance during the contract period?
Yes, we offer flexible upgrade paths. Depending on your current contract duration, you may be eligible to upgrade to a newer model by adjusting your monthly subscription rate.
What happens at the end of the rental contract?
Once you have completed your minimum contract term, you can choose to continue the rental at a reduced rate, return the product, or in many cases, ownership of the appliance is transferred to you.
What should I do if my appliance needs repair?
Since maintenance is included in your rental, simply contact our support team via the app or website. We will dispatch a technician to repair or replace the unit if it malfunctions due to normal wear and tear.